Insights Solution

The issue has been resolved as of 08:21. We have confirmed, following a period of monitoring, that the service has returned to normal processing and no further degradation has been observed.

The fix has been implemented. Impacted customers should now see the normal processing has returned. We will provide an update in due course.

We are aware of an issue causing performance degradation. Investigations are ongoing with our service provider and an update will be provided as soon as move information becomes available.